Processing Times

All orders are typically processed and dispatched within 1–2 business days, excluding weekends and public holidays. During high-demand periods or promotional events, processing times may be extended slightly. If any unexpected delays occur, we will notify you promptly via email.

Shipping Costs

Shipping costs are calculated at checkout based on the weight and dimensions of your order, the destination address. If you need help with shipping cost and delivery options, please contact us.

Domestic Shipping Options and Delivery Times

KA AUTOSPORT offer shipping across Australia, covering all major regions and territories. Delivery times may vary depending on your location and chosen shipping method.

VIC, NSW, SA - items are expected to arrive in 2-3 business days once dispatched.
QLD, ACT, TAS  - items are expected to arrive in 3-5 business days once dispatched.
WA, NT - items are expected to arrive in 5-10 business days once dispatched.

International Shipping

KA AUTOSPORT offer international shipping via DHL Express to ensure a reliable and quick delivery time. Delivery timelines typically range between 7–21 business days, depending on your location and customs processing times. Please note that any applicable customs duties, taxes, or import fees are the responsibility of the customer and are not included in our product or shipping prices. Please contact us for a more accurate international shipping quote.

Where We Ship

KA AUTOSPORT ships world-wide. If you are unable to check out with your country address, please contact us to rectify the issue.

Address Changes

It is the customer's responsibility to ensure that all shipping information is accurate at checkout. If you need to change your address after placing an order, please contact us immediately. Once the order has been processed or shipped, we may not be able to make changes.

Returned Shipments

Orders returned due to incorrect address, refusal, or failed delivery attempts may be subject to a restocking fee or additional shipping charges. Please ensure your details are correct before confirming your purchase.

Lost or Stolen Packages

KA AUTOSPORT are not liable for packages marked as delivered by the carrier but reported missing by the customer. If this occurs, we recommend checking with neighbors, your local post office, or building management first. If your order cannot be located, please contact us so we can assist with a resolution.

Shipping Damage – Direct Shipments

We inspect and securely package all items shipped from our warehouse to minimize the risk of transit damage. However, some items ship in original manufacturer packaging without repacking.
Please inspect your order upon arrival—even if the packaging looks intact. If you notice any damage, document it with photos and, if possible, refuse the delivery. Once a package is signed for as undamaged, we may not be able to process damage claims.

All damage claims must be submitted within 24 hours of delivery.

Shipping Damage – Third-Party Fulfillment

For items shipped directly from a third-party manufacturer or distributor, we cannot guarantee the condition of the packaging or shipping process. However, we will assist you in coordinating with the third party to resolve any issues. Claims for damage must also be submitted within 24 hours of receipt.

Delayed Orders

While we strive for timely delivery, delays can occasionally occur due to carrier issues, weather disruptions, or high-volume periods. If your order has not arrived within the expected timeframe, please contact our support team. We’ll investigate the matter and provide updates and solutions where applicable.

Need Help?

If you have any questions or concerns about your shipment, contact our customer service team at ka.autosport@gmail.com. We’re here to ensure your experience is as smooth as possible.